Seventh Annual Seminar: Behavioral Health Best Practices For Your Emergency Department

December 13, 2017, Scottsdale, Arizona

ER photo MHF_IBHI_Scottsdale Flyer text only

To register, go here:

This seminar will provide a unified program to help participants modify the way their ED operates to improve results.  It will address shortening wait times, speeding and  improving  placements, reducing injuries and addressing legal problems which have a history of arising. It will help improve satisfaction for both consumers and staff.   It will provide a framework for those attending the following two day program The National Update on Behavioral Emergencies, to use in implementing additional improvements and addressing problems.

For more information about the National Update on Behavioral Emergencies conference December 14-15 at the same location click here .


Detailed Information About IBHI’s Seventh Annual Seminar

Learning Objectives

Upon completion participants will be able to:

o identify specific aspects of their Emergency Department operation which exacerbate symptoms for behavioral health patients.
o identify aspects of their hospital which meets, or do not meet the expectations of the Joint Commission
o develop a plan for reducing the time people with behavioral health problems spend in the ED.
o identify ways to expedite placement for those requiring out of hospital residential care.
o identify specific issues which lead to court cases.
o identify methods for avoiding those issues.
o identify specific methods for reducing the incidence of injuries to consumer and staff in the ED.


  • Stuart Buttlaire Ph. D. Regional Director of Inpatient Psychiatry and Continuing Care for Northern California Kaiser Permanente
  • Megan Schabbing, MD Medical Director Psychiatric Emergency Services OhioHealth Behavioral Health Riverside Methodist Hospital
  • Margie Balfour, MD, PhD Chief Clinical Officer, Crisis Response Center VP for Clinical Innovation & Quality, Connections AZ, Assist. Professor of Psychiatry, Univ of Arizona
  • Larry Phillips D.C.S.W. Program Manager,  St Anthony Hospital, Oklahoma City
  • Russell Kolsrud, JD   Dickinson-Wright
  • Peter Brown MA Exec. Dir. IBHI



8:30   Opening, Faculty Introductions and Schedule for the day

8:45     Hearing from the participants – getting acquainted with each other:

Where are you from?
What is your role in your department or facility?
Briefly: What brought you to the seminar and what are the issues you are facing?

9:15  The current ED environment, its impact on behavioral health consumers and what the recently added standards for Joint Commission accreditation mean for hospitals behavioral health and emergency care.
NAMI Video

Stuart Buttlaire, Peter Brown

9:45  Examples of Streamlining ED Operations  Techniques for understanding the flow problems and reducing boarding  in EDs and ways to develop changes in the operation.

Stuart Buttlaire

Megan Schabbing

Margie Balfour,

Larry Phillips


10:15         Break


10:30   Examples of Streamlining ED Operations Continued

11:30   Framework for improvement efforts and  making change in Emergency Department  operations, staff culture and training


12:15        Lunch

1:00    Legal issues in emergency department operations related to behavioral health          patients  and ways to address them
Russell Kolsrud
2:00     Important topics in ED management:  suicide;  managing agitation; decisions about  medication,
Stuart Buttlaire
3:00   Break


3:15     Break out groups – faculty facilitated – Planning to improve your facility and          program. Participants use what they have learned to  develop their own plan for          improvement with faculty support including improving engagement with community.
3:45     New developments in ED operations including

Developing trends, Use of Telemedicine, crisis centers, non-ED centers ( living room,  Rose House) mobile crisis teams, Peer Counselors, Call center follow up efforts.
Peter Brown,   Faculty

4:15    Discussion of  Participants  plans for their own Emergency Department

4:45    Summary and evaluation

5:00         Adjourn


Persons interested in accommodations for individuals with disabilities should contact Peter C Brown, IBHI Executive Director, at

Persons wishing to file a grievance should contact Joyce Wale, Social Work Consultant, at

Send questions to

To register, go here:


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