IBHI is a not for profit charity (501C3) dedicated to helping organizations which serve people with a behavioral health problem to achieve better results. IBHI has several approaches to achieving these results. We are always eager to talk with people who have this goal or who are wondering what they might do to address a specific problem. Contact us by e-mailing email@example.com or calling 518-732-7178
Topics recently addressed:
- Restructuring Emergency Department operations to provide better service for people with behavioral health problems
- Avoiding long stays by Emergency Departments patients ( boarding)
- Understanding how to measure results for better outcomes
- Creating better connections between consumers, family and clinical supporters
- Reducing readmission of people with behavioral health admissions
- Reducing readmissions of people with a non-behavioral health admission who also have a behavioral health problem
- Integrating behavioral health into primary care
- Improving staff satisfaction and retention
- Understanding and improving consumer/patient satisfaction
- Meeting Joint Commission expectations
- Building Community partnerships
JPS Health and IBHI Tackle Readmissions and Win Award
JPS Health Network of Ft Worth Texas has lowered its readmission rate by two thirds for patients most at risk for readmission, through a successful campaign created by collaboration with the Institute for Behavioral Health Improvement (IBHI). In recognition, The Texas Hospital Association awarded JPS with the 2014 Bill Aston Award for Quality for its implementation of the Discharge Management Improvement Project.
IBHI provided workshops, coaching and overall guidance during the early program implementation period. With IBHIs guidance, data mining began including analysis of electronic medical record data, 250 in depth chart reviews, and interviews with patients. “Everybody knew what our readmission rate was, but we didnt know which patients were coming back or why,” said JPS Director of Psychiatric Social Services.
The team began looking at variables that indicated an increased likelihood of a patient being readmitted within 30 days of discharge. The JPS team was able to identify multiple variables that ranged from co-occurring substance use disorder to residing in specific zip codes. The variables were then weighted according to the degree of correlation and became a new risk assessment tool administered to every patient admitted to the psychiatric facility.
The program then created a menu of interventions targeted at reducing readmissions. The interventions could be individualized and were varied in frequency and duration based on the degree of readmission risk indicated on the assessment. Many of the interventions implemented were built from work done with IBHI.
Over the course of fiscal year 2014, the readmission rate for high-risk patients fell from 16 percent to 9 percent. It fell again, to 5 percent, in the first quarter of fiscal 2015.
JPS Health Network was quick to note that this type of success would not have been possible without IBHIs involvement.
Next Course Offering
Improving Engagement (and Finances) and Consumer Response With The Untapped Potential of Families
A Webinar on April 7, 2015
Presented by Institute for Behavioral Healthcare Improvement and
Family Institute for Education, Practice & Research, Department of Psychiatry, University of Rochester Medical Center